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Conflicts in the workplace may be a result of numerous factors. Here, we introduce conflict management techniques that will enable managers to better understand and manage workplace conflicts to achieve positive outcomes.

Conflict can arise in an organization when colleagues within an organization perceive that they have differing needs or values. It is generally thought of as a negative occurrence, and certainly, if it is left to develop without being addressed, it can have numerous costs for the individuals and the organization. However, with the correct management of the situation, it is possible to maximize the benefits of the conflicts while minimizing the negatives.

To do so, executives must understand the reason for and type of the conflict and act accordingly. This course is designed to enable executives to develop appropriate conflict management strategies to reach acceptable resolutions. We use best practice examples, case studies, and cutting-edge theory, which allows them to take the appropriate action and use tested techniques for success.