Coloures-Pic (Fotolia #48529078)

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Selected contents of this module:

  • Understanding conflict and its benefits and risks at work
  • The organizational and cultural factors that influence workplace conflict solutions
  • Identifying the most common conflict scenarios among participants
  • Understanding one's own conflict management beliefs and style
  • Effective conflict management techniques
  • Assessing the effectiveness of conflict management approaches in different situations
  • Practicing conflict management skills in role play scenarios

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