Quality and Compliance
Why are we convinced of our services?
Compliance: A Number of Essential Compliance Documents
(*) Money-Back GuaranteeEven when making all possible efforts, one cannot always meet everyone’s needs and expectations. Nevertheless, we dare to offer a guarantee and to refund your fees in case you were not satisfied with our services. The guarantee is based on a negative written evaluation of a course by a majority of the participants at the end of each seminar.
In the case of events of our open course program, we offer a refund of participant fees. However, our guarantee does not include travel and accommodation expenses of the participant.
In the case of trainings conducted at the client's venue ("inhouse"), we refund trainer fees for the respective day which did not meet the participants’ expectations. Travel and accommodation expenses as well as external costs (travel expenses of participants, room rental, catering, etc.) are not included in the refund policy.