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Organizations are unique cultures in which things are done differently according to the situation and a one-size-fits-all approach is ill-suited. This online module provides trainers with an understanding of the various HR challenges that organizations face and the decision-making processes that happen when they decide whether to implement training.

In this module, we encourage you to look at training from the “other side,” that is, the client’s perspective. What must HR managers consider? Why might they decide that training is necessary? How do they manage employees’ learning and development? What is the influence of D&I initiatives? We answer these questions and more.

We discuss the role of HR within organizations and compare HR management in small, medium and large enterprises and across sectors. Here, we adopt the client’s perspective regarding training. We look at budgets, time constraints and attitudes towards the “extra burden” of training. The multiple needs of a diverse workforce should be considered in any collaboration with any organization, so we discuss the influence of multiple perspectives on learning and development.

Finally, we situate the training within the wider aims of the organization, including its management of learning and development and the design of longer-term training plans.