© Robert Kneschke (Fotolia #169701748)

Module und Termine:

M1: The Professional Trainer


M2: Need Analysis & Course Design

M3: Training Methodology


    M4: Presentation Skills


      M5: Transfer and Evaluation

      M6: Psychology & Neurology

      M7: Conflict Resolution


      M8: Training & HR Development

      M9: Sales & Marketing for Trainers

      This module provides an indispensable insight into conflicts and resolution strategies. Here, we discuss real conflict situations collected through years of training experience. These will be reviewed in case studies and interventions will be developed by the group. You may likely bring your own experiences; these will also be addressed.

      Over the course of three days, we help you develop strategies to identify the cause of the conflict and determine whether the conflict can be used to have a positive effect on the training. You will leave the training with an ability to determine the best course of action to maximize participants’ learning potential during a conflict.

      The first day is dedicated to the types of conflict that can exist and the reasons for resolving conflict during training. On the second day, you will further build your understanding of conflicts by considering escalation and de-escalation theories and the dynamics of the conflict. Who is involved and what is their position? With this understanding, you can then enter the third day, in which you will develop strategies to resolve any conflict, regardless of the cause.

      Topics discussed:

      • Conflict resolution for trainers
      • Types of conflict
      • Escalation and de-escalation
      • Conflicts between trainer and participant(s) or within the group
      • Conflicts between participants and their employer
      • Gender-related and intercultural conflicts
      • Conflict resolution strategies
      • Steps forward and evaluation

      Prerequisites for successful participation:

      • To pass this module, you must attend the 3-day classroom seminar.
      • You should give a 15–20-minute participant presentation on a topic of your choice in which you will be challenged to resolve a conflict situation.
      • There may be a moderate additional workload for you to prepare or to perform follow-up course work.

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