Conflict Resolution in Intercultural Training
In this module, we will discuss real conflict situations collected in years of training experience. These will be reviewed in case studies and interventions will be developed by the group. One problem which may arise in intercultural training is, for example, a lack of acceptance of topic or of the trainer on the part of the group. Situations like these require smart strategies.
Intercultural Train-the-Trainer Course
Course Fees & Registration Options
Modules and Dates:
Module 1: Concepts of Culture
Module 2: Course Design
Module 3: Conflicts in Training
Module 4: Interc. HR Development
Summer Academy in Berlin (2021)
Intensive Course in Bangkok (2021)
We analyze intercultural conflicts from two perspectives: We look at conflicts that triggered the training in the first place as well as those, which arise during a seminar. You will learn how to identify the causes for conflicts, keeping in mind that the core of the problem is in fact is not always of an intercultural nature.
We look at the process of conflicts from a cross-cultural perspective. This includes a comparison of various models of group dynamics and escalation/de-escalation strategies.
Complaint management for trainers as well as available channels for neutral arbitration and a short introduction to intercultural mediation are further elements of the module.
As in all modules, participants will be invited to present their own training units. In this module, however, we will add some conflict simulations, thus giving you an opportunity to practice your conflict resolution skills on within the protected environment of this course.