Module 3 of the Intercultural Train-the-trainer Course 10.01. - 12.01.2019, Bangkok
Conflicts and minor disruptions are part and parcel of everyday training. The intercultural context, however, adds a particularly sensitive dimension of potential causes of conflicts. This module illustrates and conveys strategies to maintain and restore a productive working atmosphere within the training group.
On the first day, we analyze intercultural conflicts from two perspectives: We look at conflicts that triggered the training in the first place as well as those, which arise during a seminar. You will learn how to identify the causes for conflicts, keeping in mind that the core of the problem is in fact is not always of an intercultural nature.
One problem which may arise is a lack of acceptance of the trainer on the part of the group due to cultural differences. Especially when this is based on age, gender, ethnic background or similar factors, appropriate coping strategies are important. We will discuss these in depth in this module.
On the second day, we look at the process of conflicts from a cross-cultural perspective. This includes a comparison of various models of group dynamics and escalation/de-escalation strategies.
Complaint management for trainers as well as available channels for neutral arbitration and a short introduction to intercultural mediation are elements of the third day.
Throughout the module, we will discuss real conflict situations with you. Some may be shared by you, others are based on our experience or case studies.
As in all modules, participants will be invited to present their own training units. In this module, however, we will add some conflict simulations, thus giving you an opportunity to practice your conflict resolution skills on within the protected environment of this course.
Selected Contents of Module 3:
"Intercultural conflicts in training" or "Conflicts in intercultural training"`?
The role of culture in conflicts
Fundamental skills in handling disruptions within the group
Adapting training targets in case of conflicts
Acceptance problems of the trainer
Transaction analysis from an intercultural perspective